Frequently Asked Questions
Everything you need to know about your Pajar shopping experience, from shipping to our heritage craftsmanship.
What makes Pajar boots suitable for extreme cold?
Pajar boots are engineered with our signature weather-proven technology, featuring seam-sealed waterproof construction and thermal linings rated to withstand temperatures as low as -30°C (-22°F).
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging. Please ensure all tags are attached to be eligible for a full refund or exchange.
How should I clean and maintain my Pajar outerwear?
We recommend professional dry cleaning for our down-filled parkas. For leather and suede footwear, use a damp cloth for surface cleaning and apply a specialized protector spray to maintain water resistance.
Do you offer international shipping?
Yes, Pajar ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern installment-based payment options like Klarna and Afterpay for your convenience.